Report a Repair
Your request for a repair can be submitted to A.Pericleous in three ways :
Helpline on: 26935824/26935856 (office hours 8-16:00 Mon-Fri) or by email to: TechnicalSupport@apericleousproperies.com or by filling in the form below.
The time it takes to do the repairs depends on how urgent or complex the maintenance issue is.
We try to carry out urgent repairs within 24 hours of being notified.
Urgent repairs are defined in the Residential Tenancies Act 1997 and include:
- A burst water service
- A blocked or broken toilet system
- A serious roof leak
- A gas leak
- A dangerous electrical fault
- Flooding or serious flood damage
- A breakdown of an essential service or appliance that we provided for hot water, water, cooking, heating or washing
- A breakdown of the gas, electricity or water supply
- A breakdown of an appliance, fitting or fixture that we provided which uses or supplies water that causes a substantial amount of water being wasted
- Any fault or damage that makes your home unsafe or not secure
- A serious fault in a lift or staircase.
Emergency after-hours repairs
Sometimes urgent repairs may be needed outside normal office hours, like at night, on weekends or public holidays.
If you have an urgent repair that needs to be done straight away, contact us on 96500041.
We try to do these repairs within two-three hours of being advised of the fault.
Priority repairs aren’t dangerous but are still important, like a dripping tap etc. We try to do these within 2-3 days of being advised of the fault.
Non-urgent repairs are minor jobs, like a damaged cupboard or clothesline.
We will do these within 7-10 days of being told of the fault, unless they are complex or we need to wait for parts.
Under exceptional circumstances, like widespread storm damage, we may not be able to get to priority and non-urgent repairs while we do urgent repairs.
This is non-urgent work that is usually done to improve the property, like renovations etc. The work is on a large scale and needs to be planned.
If you ask for this kind of work to be done, there is often a waiting time. Feel free to contact us for more information by calling at 26935847
Is it a Rechargeable Repair?
Sometimes repairs are required as a result of accident, negligence or misuse by you, a member of your household, pets, or visitors to the property. In these cases the work will be carried out however, you will be charged for this work.
If the work is required as a result of criminal damage, you must contact the police for a crime report number to enable the work to be passed to the insurance company otherwise you will be liable for the cost of this work.
*It should be noted that in most circumstances when you suffer from a total loss of electric power or water supply it will be the responsibility of the public utility organizations that provides these services to reinstate your supply . Unfortunately A.Pericleous has no control over the response time for these companies.